Complete guide to all official Thunderbird support channels including live help, community forums, and troubleshooting resources
Thunderbird offers several ways to get customer support through official channels:
The primary support channel where Thunderbird experts and community members help users solve problems.
Searchable documentation with articles, tutorials and troubleshooting guides for common issues.
For immediate assistance, professional support services offer real-time help with Thunderbird issues.
The Thunderbird support forums are the best place to get help from experienced users and Thunderbird contributors:
Go to support.mozilla.org and select the Thunderbird category. No account needed to browse, but required to post.
Use the search function to check if your issue has already been solved. Many common problems have existing solutions.
If your issue hasn't been addressed, create a new thread with:
Thunderbird Support Forum Interface
Check back regularly and provide additional information if requested by those trying to help you.
The Thunderbird Knowledge Base contains hundreds of self-help articles covering common issues:
Use specific keywords related to your issue. For example: "Thunderbird not receiving emails" or "account setup error."
Articles are organized into categories including:
Step-by-step troubleshooting flows for common problems like connection issues, missing emails, or performance problems.
For immediate assistance with Thunderbird issues, consider these live support channels:
Real-time assistance from technical support specialists for immediate help with Thunderbird configuration and issues.
Some services offer screen sharing and remote control options to directly troubleshoot and fix Thunderbird issues.
While Thunderbird doesn't offer direct email support, some third-party providers offer ticket-based email assistance.
Try these troubleshooting steps first to potentially resolve your issue:
Ensure you're running the latest version (Help > About Thunderbird). Many issues are fixed in updates.
Close and reopen Thunderbird to resolve temporary glitches.
Extensions can cause conflicts. Disable all add-ons and re-enable them one by one to identify problems.
Profile corruption can cause issues. Create a new profile via Help > Troubleshooting Information.
Access Tools > Developer Tools > Error Console for technical details about potential failures.
Thunderbird provides multiple avenues for users to get support, with the community forums being the primary official channel. While there is no direct phone support or dedicated email support from Mozilla, the active Thunderbird community and comprehensive knowledge base can resolve most issues.
For common problems, always check the Knowledge Base first as it contains solutions to most frequently encountered issues. The support forums should be your next stop, where both volunteer experts and Thunderbird staff can provide guidance. For urgent matters or when you need guaranteed assistance, professional support services offer immediate help.
Remember that providing detailed information about your issue will significantly improve the quality of support you receive, regardless of which channel you choose. This includes your Thunderbird version, operating system, exact error messages, and steps you've already tried.
Social Media Channels
While not official support channels, Thunderbird maintains active social media accounts:
Twitter (@thunderbird)
The Thunderbird team occasionally responds to user queries and shares important announcements.
Mastodon
Thunderbird's Mastodon account is another platform where the team engages with the community.
GitHub Issues
For technical users, confirmed bugs can be reported on Thunderbird's GitHub repository.